International Journal of Humanities and Social Science

      ISSN 2220-8488 (Print), 2221-0989 (Online) 10.30845/ijhss

      Call for Papers

      The Brooklyn Research and Publishing Institute (BRPI) invites academics, scholars, researchers, and professionals from around the world to submit their manuscripts for publication in our wide range of highly esteemed peer-reviewed academic journals.

      Read more...

      Recruitment of Reviewers

      The Brooklyn Research and Publishing Institute (BRPI), a distinguished international publisher of open-access academic journals, is currently inviting qualified scholars to join its esteemed pool of peer reviewers.

      Read more...

      ?

      Study of the Effects of Customer Service and Product Quality on Customer Satisfaction and Loyalty
      Asghar Afshar Jahanshahi, Seyed Mohammad Sadeq Khaksar, Seyed Abbas Mirdamadi, Khaled Nawaser

      Abstract
      In this research, we address the following questions that are becoming increasingly important to managers in automotive industries: is there a relationship between customer service and product quality with customer satisfaction and loyalty in the context of the Indian automotive industry? If yes, how is the relationship between these four variables? The automotive industry in India is one of the largest in the world and one of the fastest growing globally. Customer satisfaction and loyalty are the most important factors that affect the automotive industry. On the other hand, Customer service can be considered as an innate element of industrial products. Customer service quality, Product quality, customer satisfaction and loyalty can be measured at different stages, for example, at the beginning of the purchase, and one or two years after purchase. The population of the study is all of the Tata Indica car owners in Pune. Hypotheses of the study will be analyzed using regression and ANOVA. Results of the study show that there are high positive correlation between the constructs of costumer service and product quality with costumer satisfaction and loyalty.

      Full Text: PDF

      主站蜘蛛池模板: 亚洲综合久久一本伊伊区| 伊人情人综合网| 91香蕉国产线观看免费全集| 日本一道一区二区免费看| 亚洲日韩小电影在线观看| 精字窝全球最大华人| 国产无遮挡又黄又爽又色| 99久热只有精品视频免费观看17| 日本边添边摸边做边爱喷水| 亚洲日韩国产欧美一区二区三区| 精品国偷自产在线| 国产在线乱码在线视频| 91手机在线视频观看| 强行扒开双腿猛烈进入| 久久天天躁狠狠躁夜夜avapp| 美女精品永久福利在线| 大乳丰满人妻中文字幕日本| 久久久久99精品成人片直播| 欧美性xxxxx极品娇小| 免费人妻精品一区二区三区| 337p人体欧洲人体亚| 日本无卡码一区二区三区| 亚洲欧洲日产国码久在线| 精品精品国产自在香蕉网| 国产尤物在线视精品在亚洲| 3d动漫精品一区视频在线观看| 婷婷久久久五月综合色| 亚洲图片小说区| 秋霞免费乱理伦片在线观看| 国产乱码一区二区三区| 中文字幕第3页| 国农村精品国产自线拍| 久久亚洲精品专区蓝色区| 欧美国产综合视频| 四虎成人精品免费影院| 国产精品www| 国产精品欧美一区二区三区| baoyu116.永久免费视频| 成人无码免费一区二区三区| 亚洲成色www久久网站| 精品久久久久久中文字幕大豆网 |