International Journal of Humanities and Social Science

      ISSN 2220-8488 (Print), 2221-0989 (Online) 10.30845/ijhss

      Call for Papers

      The Brooklyn Research and Publishing Institute (BRPI) invites academics, scholars, researchers, and professionals from around the world to submit their manuscripts for publication in our wide range of highly esteemed peer-reviewed academic journals.

      Read more...

      Recruitment of Reviewers

      The Brooklyn Research and Publishing Institute (BRPI), a distinguished international publisher of open-access academic journals, is currently inviting qualified scholars to join its esteemed pool of peer reviewers.

      Read more...

      ?

      Study of the Effects of Customer Service and Product Quality on Customer Satisfaction and Loyalty
      Asghar Afshar Jahanshahi, Seyed Mohammad Sadeq Khaksar, Seyed Abbas Mirdamadi, Khaled Nawaser

      Abstract
      In this research, we address the following questions that are becoming increasingly important to managers in automotive industries: is there a relationship between customer service and product quality with customer satisfaction and loyalty in the context of the Indian automotive industry? If yes, how is the relationship between these four variables? The automotive industry in India is one of the largest in the world and one of the fastest growing globally. Customer satisfaction and loyalty are the most important factors that affect the automotive industry. On the other hand, Customer service can be considered as an innate element of industrial products. Customer service quality, Product quality, customer satisfaction and loyalty can be measured at different stages, for example, at the beginning of the purchase, and one or two years after purchase. The population of the study is all of the Tata Indica car owners in Pune. Hypotheses of the study will be analyzed using regression and ANOVA. Results of the study show that there are high positive correlation between the constructs of costumer service and product quality with costumer satisfaction and loyalty.

      Full Text: PDF

      主站蜘蛛池模板: 毛片免费观看的视频在线| 黄色毛片在线看| 成人激情免费视频| 亚洲人成网亚洲欧洲无码| 精品久久久中文字幕二区| 国产女高清在线看免费观看| 99re66热这里都是精品| 成年女人黄小视频| 亚洲av无码专区在线厂| 爱搞视频首页在线| 四虎影视永久地址四虎影视永久地址www成人 | 久久五月激情婷婷日韩| 欧美欧美欧美欧美| 免费看的黄网站| 荡乱妇3p疯狂伦交下载阅读| 国产精品中文久久久久久久| av免费不卡国产观看| 成年女人毛片免费视频| 久久综合狠狠综合久久97色| 欧美精品福利视频| 免费网站看v片在线成人国产系列| 超兴奋的朋…中文字幕| 国产激情视频一区二区三区| 97精品依人久久久大香线蕉97| 岳一夜被你要了六次| 久久久久成人精品免费播放动漫| 欧美xxxxx高潮喷水| 人人爽人人爽人人片a免费| 绿巨人app入口| 国产又爽又黄无码无遮挡在线观看| 2015日韩永久免费视频播放| 天天综合天天射| 中文字幕av无码专区第一页| 美女极度色诱视频国产| 国产无套露脸视频在线观看| 97久久精品人人澡人人爽| 小仙女坐在胯下受辱h| 久久久久亚洲av片无码| 最近最新的免费中文字幕| 亚洲第一黄色网| 福利视频一区二区三区|